Operations/IT Manager

Responsibilities:

• Off-the-shelf software installation and configuration for business applications support.
• Database maintenance – Applications and users maintain the database from a database integrity viewpoint: Operations maintains it from an efficiency and processing viewpoint (cleaning up deleted records, reindexing, creating new indexes and views, backing up, etc.)
• Troubleshooting applications.
• Monitoring application performance and issues, and alerting emergency resources when a problem occurs.
• Telecom configurations for communication with business partners, customers, and other entities (ex. FTP, EDI, e-commerce connections for ordering, copying data between servers, etc.)
• Help Desk – Help Desk duties are sometimes split between an IT Applications Help Desk and an IT Operations Help Desk.
• Job Set-Up management to insure that all required jobs run according to schedule on all platforms.
• Integrating specialized equipment with particular applications – This may including scanners, industrial printers, display terminals, thin clients, tables, cell phones, etc.

Network Infrastructure:

• Infrastructure and equipment networking functions for internal and external IT communications and equipment (Photocopies, supplies, all equipment)
• Telecommunications – Managing and configuring all internal and external communication lines so that customers, employees, vendors, and other interested parties can access applications.
• Port management – Opening and closing ports on the firewall to allow the network to communicate with outside servers.
• Security – Insuring the network is secured only to authorized users and to prevent/counter attacks from outside sources
• Remote access to the network for users – Setting up access from outside the network using techniques such as VPN, two-factor authentication, etc.
• Internal telephone system management – Managing the company phone system
• Monitoring network health and alerting network personnel when an issue occurs with network resources (including storage, services such as email or file servers, application servers, communications, etc.

Server & Device Management

• Desktop, laptop, and mobile device software application licensing and management
• Mobile device and cell phone telecommunications management – Provisioning, assigning, managing, cell phone contracts, and phone numbers. Provisioning for mobile device approved by the organization. Providing for BYOD access to the network.
• PC provisioning – Acquisition, configuration, management, break/fix, applications installation & configuration, upgrades of company approved desktop and laptop devices
• Email and file server configuration and folder setup and authorization – I classify this as a separate area because outside of order taking & fulfillment and customer service, email and file server management are two of the most important IT functions in a company
• Network and individual storage management to insure that all applications have access to the storage requirements they need for disk, memory, backup, and archiving
• Server management for applications and infrastructure – Set up configuration, maintenance, upgrades, patching, repair, etc.
• Set up vision
• RICOH print billing, toner supplies.
• Warranty on all computer repair, upgrade existing rather than purchasing new.
• Inventory of all software running on every computer with serial number and email address.
• Create database of all expiration dates service tags for all software hardware and warranty.
• Re-map network storage drives, come up with better streamlined way-order of information stored on server.
• Clean up all work stations (including wires, battery back-ups, cookies/ cache, hard & soft).